GENERAL

  • Is NYWD a private business?

    NYWD is a publicly owned water utility (a form of local government called a “special district”) regulated by the State of California Department of Public Health and State Water Code laws. The District is governed by a five-member Board of Directors. Each Director is elected by the voters within the division of the District they represent for a four-year term.
     

  • When does the Board of Directors meet? Do they allow public input?

    The Board meets in regular session at 5:00pm the fourth Thursday of each month (except when the meeting date falls on a holiday.) The public is invited to attend meetings and encouraged to provide input. Meeting dates, agendas and packets can be found at Board Meetings.

 

BILLING

  • What do all the charges mean on my water bill?

    All bills include the following:

    • Base Rate - These charges pay the District’s fixed operations and maintenance costs, such as water main repairs, consulting services and wages. The charge is based on the size of the meter.

    • Usage Charge - The usage charge portion of your bill is used for variable operations and maintenance costs, such as purchasing surface water, chemicals for water treatment and electricity. This portion of your bill is based on the amount of water that is registered passing through your water meter.

    • Plant Assessment - The monies collected are for principal and interest payments on funds borrowed for past capital improvement projects and the building of the Treatment Plant.

 

  • Why is my neighbor’s water bill lower than mine?
    One reason could be the size of water service line to your property. A typical residential service line is 3/4”, whereas, it is not uncommon for a resident to have a 1” service line. The smaller the service line, the smaller the charges. Other reasons could include water efficiency if on a metered rate: using less water results in a lower bill. Flat rate bills are based on the parcel size, so a smaller parcel would have a smaller charge.

     

  • Why doesn’t NYWD have a low-income program?
    The District does not have a reduced rate for senior citizens or low-income customers. Unlike AT&T and PG&E, who are private utilities regulated by the California Public Utilities Commission, North Yuba Water District is a publicly owned water utility (a form of local government call a “special district”) regulated by the State of California Department of Public Health and State Water Code laws. The District is further regulated by Proposition 218 passed by California voters in 1996. The District’s rates and charges are approved by our elected Board of Directors in compliance with state law. In particular, Proposition 218 prohibits the District from collecting from any customer more than the amount required to provide water service to that parcel. Because providing a reduced rate to certain age- or income-qualified ratepayers would require other ratepayers to subsidize the low “reduced rate” ratepayers, those paying the subsidy would be paying in excess of the cost of service to their parcel in violation of Prop 218.

     

  • Can my water bill be mailed to coincide with my paydays?
    No, water bills need to be mailed to utilize ratepayer dollars as efficiently as possible. The date of the water bill is determined by the date the water meters are read, which is at the same time each month. Because meter reading routes are determined geographically for efficiency to keep operating costs down, NYWD does not individualize billing cycles for customers. Also, when the water bills are grouped together, the District saves money in postage because of the bulk rate discount.

     

  • Why is the delinquency charge so high?
    Government Code section 54348 allows a public agency to assess up to 10% late fees on delinquent water charges.

     

  • How can I lower my water bill?​

    • Metered Customers:
      The best way to lower your water bill is to reduce your water use. The less you use, the less you pay.

 

CONSERVATION

  • How can I save more water from what I used last year?
    Typically 50% or more of residential water use is outdoors. To reduce consumption, adjusting how your landscape is irrigated will provide the greatest savings. Of course, replacing your home’s older, water-wasting fixtures will help too.

     

  • How do I know if I have a leak?
    If you have a water meter, the quickest way to determine if you have a leak is to check the low-flow indicator on your meter. To do this, be sure all water is turned off both indoors and out. After you’re certain all water is turned off, look at the low-flow indicator on your meter. If the small wheel is turning – even if it’s turning slowly – you have a leak. Call us to schedule an appointment to learn how to check for leaks.

 

OPERATIONS

  • Is my meter read every month or is it estimated?
    District water meters are read on a bimonthly basis.

     

  • Where is my water meter located?
    Water meters are typically installed near the property lines or near the sidewalk/curb and gutter.

Frequently Asked Questions

CUSTOMERS

HOURS & LOCATION

Monday - Friday 

7:30 am to 4:00 pm

8691 La Porte Road

Brownsville, CA 95919

email@nywd.org

Mailing address:

PO Box 299

Brownsville, CA 95919

Fax (530) 675-0462

Tel: (530) 675-2567

© 2019 by North Yuba Water District     >>>     Call us: (530) 675-2567